Shipping, Order cancellation, Returns

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We accept all major credit cards and PayPal.

Yes, all shipment methods that we offer include tracking. This is to ensure that no orders go undelivered.

We process all orders same day (Mon-Fri) in the order that they are received. You will receive an Order Confirmation email after placing your order, and a Shipment Notification email after we have created your shipping label to provide you with your tracking information. 

Orders are picked up by carrier at 11AM CST on Mondays and Thursdays.

Yes, we offer free shipping on orders over CA$50.

Depending on what country you are shipping to, you may be required to pay duties. The amount is country dependent and may be affected by factors such as tariffs. 

All PinPoint Design original products are designed and manufactured right here in Canada using sustainable manufacturing processes!

Of course! You can cancel your order up to 2 hours after purchase. We cannot cancel orders after your Shipment Notification email is sent.

We offer returns within 7 days of order delivery. You can return your product for a different product or a refund to the original payment method.

Returns must be unopened in original packaging.

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 7 days of order delivery. You can return your product for a different product or a refund to the original payment method. We will provide you with a return label for a flat rate.

• CA$5 - USA 
• CA$10 - Canada
• CA$10 - International

Please note the following exceptions to our return and refund policy:

• Discounted items are final sale and cannot be returned or exchanged.
• Returned items must be returned in original unopened packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the form below and we will begin your return label process. Be sure to include the following:

• Name on the Order
• Your order number
• Reason for return
• A photo of the order to be returned